Technology Can Save Us - or Ruin Us?
Friday, August 29, 2008
Two articles {Why Technology Hasn’t Saved Us From Inflation (but still can) and How Technology Is Costing Companies Millions . . . Maybe Billions} have appeared this week and are creating waves. Those who are following the evolution of technology are discussing and giving various viewpoints.
Chris Anderson of Wired wrote an article in Newsweek entitled Why Technology Hasn’t Saved Us From Inflation (but still can). It essentially says that technology could have prevented our current problems with energy, the environment, and the economy - but political issues got in the way.
Shelly Palmer wrote a post entitled How Technology Is Costing Companies Millions . . . Maybe Billions . It chronicles an experience with a call centre over a customer loyalty program where a seemingly simple request was met with unthinking humans who could only read canned answers off a script, and a system that apparently could not do a simple task. The experience undid years of goodwill.
I think, usefully employed, technology can help in big way.
posted by Shirazi @ 6:20 PM,
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